Science Museum memberships expire on the last day of the month, one year from date of purchase. For example, if you purchased a membership on May 12, 2025, it will expire on May 31, 2026.
Membership gives you free, unlimited access to permanent exhibitions, workshops, challenges, labs, demos and touring exhibitions. Free, unlimited admission benefits do not include The Dome (unless you are an Infinite member).
After you join or renew your membership, you will receive an email with your digital membership card attached that you can print or download to your smartphone device with Apple Wallet or Google Wallet. Your guest passes and Dome passes are digital and will automatically upload to your account. You can view your remaining Dome passes in the member portal.
Star & Star Infinite Levels:
Pulsar & Pulsar Infinite Levels:
Supernova & Supernova Infinite Levels:
Galaxy & Galaxy Infinite Levels:
Museums for All Level:
*After using all complimentary guest passes, you can purchase additional guest passes at $11 each, limited to 6 per membership cycle. Dome passes not included. Members may purchase guest passes in person or by calling 804.864.1400.
No. We will just add another year to your current expiration date.
When upgrading, you pay the difference between your current and new membership level, and your expiration date remains the same. If your renewal date is approaching, you may choose to both renew and upgrade early, which will extend your expiration date for one full year. Once your upgrade is complete, your upgraded membership benefits will be effective immediately.
For your convenience, we have a few ways to make changes, additions or updates to your information:
For updating your mailing address, you can do so directly through the member portal, or you’re welcome to contact us directly for assistance.
For all other changes, including updating names, adding or changing family members, or changes to your email address you can contact us by email, [email protected], fill out our member contact form, or call us at 804.864.1449.
Email [email protected] or call 804.864.1449.
Please note: Guest Services can look up your membership account using your photo ID so you are able to visit even if you do not have your membership card handy.
All Science Museum memberships are final sale and non-refundable or transferable.
No. Science Museum memberships are not transferable and benefits are exclusively for the individuals listed on that membership. You can purchase an additional membership to give as a gift or share your guest passes.
As a general rule, a membership payment is only tax deductible to the extent it exceeds the value of the benefits provided in exchange. We estimate that the membership benefits provided at the Star, Pulsar, Supernova and Galaxy membership levels exceed the cost of the membership. As a result, those membership purchases are not deductible for federal income tax purposes.
The full amount of a Supporting membership is tax deductible since additional passes and benefits are not included with the membership. For more information, please contact the Science Museum Foundation at [email protected].
You are not required to name a third adult, but you have that option if you would like to put a grandparent, nanny, babysitter or someone else on the membership account. To add an adult to the membership, please email [email protected] with the change so we can update your record accordingly. As a reminder, memberships are not transferable. Only the three adults listed on the membership may use the benefits listed on that membership
We are always looking to improve the guest experience! After a brief adjustment period, we anticipate that this change will make reserving your tickets online faster and easier than ever before.
Nope! When reserving your tickets online, you’ll receive an email confirmation with a QR code. As always, you’ll check in at Guest Services to scan your QR code and receive your admission stickers. Then the adventure begins! We’ll continue to keep this process quick and easy so you can spend less time waiting in line and more time learning something new.
Our change in ticketing system has required that we temporarily pause our auto-renewal program. But don’t worry! It will be making a comeback soon. We will inform members when auto-renewal is available again. You can read more about changes to our ticketing software here.
Those who were already enrolled in auto-renewal should have received separate communications regarding next steps. Moving forward, folks will need to renew their memberships manually. You’re still eligible for 10% off if you renew before your membership expires.
Yes! You may apply the cost of general Science Museum admission to a new membership within two weeks of your visit date. Please bring your original sales receipt to Guest Services or call 804.864.1400 and they will be happy to assist you. The cost of Dome tickets and tickets for select touring exhibitions cannot be applied.
Yes! Simply bring a photo ID and your membership purchase confirmation email to Guest Services and a team member will assist you.
Members can add Infinite Dome to the Star, Pulsar, Supernova and Galaxy membership levels for an additional $55. This allows all members on the account to get unlimited, free access to giant screen films and astronomy shows in The Dome for one year.
After verifying your membership, you can access your guest passes when reserving tickets by selecting the number of Adult, Senior, Youth or Preschool tickets you would like to reserve. Your digital passes should apply automatically. You can confirm the number of passes available in our membership portal.
No. All passes that come with a Science Museum membership are valid for one time use only. Guest passes must be redeemed in person or online, and are only valid for regular admission. Guest pass holders receive a member discount on touring exhibitions with an additional charge.
No. Membership admission cannot be used for school or other types of group visits. Only those adults and children named on your membership are permitted to use the membership benefits. Individual membership guest passes and other discounts are not valid toward group admission fees.
No. Paid group demos are not part of a member benefit. If you use your membership to check-in separately from a group, you may not attend the group-only demo.
The Science Museum is an accredited member of the Association of Science and Technology Centers (ASTC). As part of their member benefits, Science Museum members receive free or discounted general admission to the ASTC's network of more than 300 member museums all over the world. Click here for the list of participating museums.
The ASTC Travel Passport Program excludes organizations within a 90-mile radius of the member's science center or residence. This distance is measured “as the crow flies,” meaning that it is based on the linear radius, not driving distance. Prior to your visit, please contact the science center/museum you are visiting directly to ensure it is not excluded from the ASTC benefits.
The primary named member will receive all print/digital mail from the Science Museum, including membership renewal letters, monthly member e-newsletters and quarterly mailers. All other named adult members on a membership will receive electronic communications only if we have an email listed for them on the membership account. Please email [email protected] to add additional emails to the membership account.
The monthly member e-newsletter includes updates on exhibitions, programs, events, exclusive offers, partner promotions, at-home activities and much more.
It is likely that your payment and our renewal mailing crossed in the mail. It takes up to two weeks to receive and process a renewal payment by mail. If you sent in your payment, please disregard the second notice.
You can view your order history, membership benefits, members listed on your account and remaining guest and Dome passes. You can also access your digital membership cards and add them directly to your Apple or Google Wallet for easy access.
No, at present only the primary account holder’s email address will work to log into the membership portal.
Logging in is easy! Visit smv.org and click the Tickets button. On the Plan Your Visit page, select Membership Portal in the upper right corner and enter the email address associated with your membership. No password to remember! Simply verify your account using a one-time code sent via email or text. You’ll receive a new code each time you log in.
Currently, you’ll be able to update your billing address and phone number. Name and email changes will still need to be processed through us directly. You can contact us at [email protected] or by calling 804-864-1400 ext. 1499.
Yes! There are three ways to purchase a gift membership.
All gift memberships will activate when the recipient redeems an activation code.
The Science Museum welcomes your corporate support. To learn more about corporate membership benefits, contact Kaitlin Rogers at [email protected] or 804.864.1449.
Gift memberships come with the same amazing benefits as other Science Museum memberships, including guest passes, Dome passes, discounts in the café and gift shop, special programming and more! Plus, gift memberships include a digital membership card, and digital Dome and guest passes are automatically applied to the membership at the time of purchase.
The recipient determines when their benefits begin by activating the membership online or by contacting our membership team at 804.864.1449 or [email protected]. The member will need the gift voucher code in order to activate their membership.
Your gift voucher code acts like a gift card on our website. Membership benefits will begin when activated. To activate your membership online, note the membership level of your gift, then:
Gift memberships expire on the last day of the month, one year from the date of redemption. For example, if you redeemed a gift membership on July 21, 2025, it will expire on July 31, 2026.
Digital membership cards are emailed to the gift recipient at the time of activation.
Yes. Gift memberships will be emailed to the buyer immediately with instructions on how to send the recipient their gift membership.
Absolutely! They may upgrade in person at Guest Services or by calling 804.864.1449.