PLEASE NOTE: tickets should be purchased in advance.

You’ve got questions, we’ve got answers.

How long is a membership valid?

Memberships will expire on the last day of the month, one year from date of purchase.

What exactly does membership give me free or unlimited admission to?

Membership gives you free, unlimited access to our permanent exhibits, The Forge, Animal and Science Labs every day we are open. Free, unlimited admission benefits do not include The Dome Theater (unless you are an Infinite member) or special touring exhibitions that require an additional ticket.

When I purchase a membership, how long will it take to receive my digital membership card and guest exhibit and Dome Theater passes?

In-person-

  • After you join, you will receive an email within 48 hrs for you to download a link to save your new digital membership card to your smartphone device. Your digital Dome Theater passes will upload automatically to your account and our team members at Guest Service will hand you your guest Exhibit passes.

Online-

  • You will receive an email within 48 hrs after your membership purchase for you to download your new digital membership to your smartphone device. Your membership guest Exhibit passes will be mailed to you within 10 business days of joining and your digital Dome Theater passes will automatically be uploaded to your account.

If I renew my membership early will I lose any time?

No. We will just add another year to your current expiration date.

I recently upgraded my membership. Why did my expiration date stay the same?

When upgrading, you pay the difference between your current and new membership level, and your expiration date remains the same. If your renewal date is approaching, you may choose to renew-and-upgrade early, which will extend your expiration date for one full year. Once your upgrade is complete, your upgraded membership benefits will be effective immediately.

How do I make changes to my membership, such as add or change my family members, my address, phone number, or email address?

For your convenience we have two ways to make changes, additions, or updates to your information:

How do I replace a lost or stolen membership card?

Email us at membership@smv.org or call 804.864.1449.

Please note: we can look up your membership account using your photo ID so you are able to visit even if you do not have your membership card handy.

May I receive a refund on my membership?

All memberships are final sale and non refundable or transferable.

May I give my membership to someone else like my relatives or neighbors?

No. Museum memberships are not transferable and benefits are exclusively for the individuals listed on that membership. You can purchase an additional membership to give as a gift or share your guest exhibit passes.

Is my Pulsar, Supernova or Galaxy membership tax deductible?

As a general rule, a membership payment is only tax deductible to the extent it exceeds the value of the benefits provided in exchange. We estimate that the membership benefits provided at these membership levels exceed the cost of the membership. As a result, those membership purchases are not deductible for federal income tax purposes.

Is my Supporting membership tax deductible?

The full amount of a Supporting membership is tax deductible since additional passes and benefits are not included with the membership. For more information, please contact our Foundation team at annualfund@smv.org.

Visiting the Museum as a member

If I want to become a member after my initial visit to the Museum, can the price of admission be applied to the cost of a new membership?

Yes! You may apply the cost of Museum exhibit admission to a new membership within two weeks of your visit date. Please bring your original sales receipt to Guest Services or call 804.864.1400 and they will be happy to assist you. The cost of Dome Theater tickets and tickets for select touring exhibitions cannot be applied.

Can I visit the Museum before my membership card arrives?

Yes! Simply bring a form of photo ID and your membership purchase confirmation email to Guest Services and a team member will assist you.

As a member, can I purchase discounted tickets online?

Members can purchase discounted exhibit tickets online after setting up an online account. To set up an online account, register here.

Discounted Dome Theater tickets must be purchased by phone (804.864.1400) or in person at Guest Services.

What options do members have for unlimited Dome Theater features?

Members can add Infinite Dome to any membership level (Pulsar, Supernova, and Galaxy) for an additional $50. This includes Giant Screen Movies, Cosmic Expeditions and Science After Dark Dome features.

Are my digital Dome Theater passes and paper guest Exhibit passes good for multiple use?

No. All digital Dome Theater and guest Exhibit passes are valid for one time use only. Paper guest Exhibit passes must be redeemed in person and are only valid for regular exhibit admission. Exhibit guest pass holders receive a member discount on touring exhibitions with an additional charge. Digital Dome Theater passes must be exchanged for a movie ticket at Guest Services.

Can I use my membership card to bring a school group to the Museum?

No. Membership admission cannot be used for school groups because the school group is not covered by your membership. Only those adults and children named on your membership are permitted. Individual membership guest passes and other discounts are not valid toward group admission fees.

If I come with a school group that is participating in special demonstrations can I join that group?

No. Paid group demonstrations are not part of a member benefit if you use your membership to check-in separately from the group.

What is an ASTC Museum and how does the Travel Passport Program work?

The Science Museum of Virginia is an accredited member of the Association of Science-Technology Centers (ASTC). Museum members receive free or discounted general admission to our network of over 300 member museums all over the world. Click here for an updated list of all participating museums.

Prior to your visit, make sure the science center/museum you are visiting is not excluded from the ASTC benefits.

*ASTC Passport excludes organizations within a 90-mile radius of the visitors science center or residence.

*This distance is measured “as the crow flies,” meaning that it is based on the linear radius, not driving distance.

Membership Communication

If we have up to three adults named on our membership. Who will receive the official mailings regarding the membership?

The primary named member will receive all print/digital mail from the museum that includes membership renewal letters, monthly member e-newsletters, and quarterly mailers. All other named adult members on a membership will receive electronic communications only if we have an email address listed for them.

What is included in the monthly member e-newsletter?

The monthly member e-newsletter includes updates on exhibitions, programs, events, exclusive offers, hands on-at-home activities, and much more.

I recently mailed in my renewal notice with payment, but then received another notice in the mail. Did you receive my payment?

It is likely that your payment and our renewal mailing crossed in the mail. It takes up to two weeks to receive and process a renewal payment by mail. If you sent in your payment, please disregard the second notice.

Gift Memberships

May I purchase a membership as a gift?

Yes! There are three ways to purchase a gift membership.

  1. Online: click on the membership level you would like to give to complete your purchase. At the bottom of the page, select “This membership is a gift” button and add the gift recipient’s information to your order.
  2. Telephone: 804.864.1449
  3. In person: visit us at Guest Service.

May I purchase a membership for my business or employees?

The Science Museum of Virginia welcomes your corporate support. To learn more about corporate membership benefits contact Sarah Bierlein, sbierlein@smv.org, 804.864.1548.

What is included with a gift membership?

Exhibit guest passes, Dome Theater passes, discounts on food, the gift shop, special programming and a digital membership card. Dome Theater passes are digital and automatically applied to the membership at the time of purchase.

When will the gift membership activate?

Gift memberships are active immediately after purchase.

When does a gift membership expire?

Gift memberships expire on the last day of the month, one year from date of purchase. (If you purchased a membership on November 10, 2019, it will expire on November 30, 2020.)

How long will it take the gift recipient to receive a digital membership card?

Digital membership cards are emailed to the gift recipient within 48 hrs. of the membership purchase. If you do not wish for the gift recipient to receive their digital membership card immediately, please leave the recipients email address blank.

If I want the gift membership mailed to me, how long will it take?

Please allow 7-10 business days to receive the membership packet by mail. During holiday seasons, please allow 10-12 business days to receive the membership packet by mail.

Can the gift recipient upgrade the membership after I present it to them?

Absolutely! It is best to upgrade in person at our Guest Services desk or by calling 804.864.1449.

Got more questions? Reach out to us.