How long is a membership valid?
Membership is valid for one full year from the date of purchase or renewal.
What exactly does membership give me free or unlimited admission to?
Membership gives you free, unlimited access to our permanent exhibits and Animal and Science Labs every day we are open. Free, unlimited admission benefits do not include The Dome Theater (unless you are an Infinite member) or special touring exhibits that require an additional ticket.
When I apply or renew a membership, how long will it take to receive my membership card and passes?
After you purchase/renew your membership, you will receive an email within 48 hrs for you to download a link to save your new digital membership card to your smart phone device. Your digital Dome passes will upload automatically to your account and our team members at Guest Service will hand you your guest exhibit passes after your purchase/renewal.
You will receive an email within 48 hrs after your membership purchase for you to download a link to your digital membership card. Your membership guest exhibit passes will be mailed out to you within 10 business days of joining or renewing your membership. Your digital Dome passes will automatically be uploaded to your account after you complete your purchase.
I recently upgraded my membership. Why did my expiration date stay the same?
When upgrading, you pay only the difference between your current and new membership level, and your expiration date remains the same. If your renewal date is approaching, you may choose to renew-and-upgrade early, which will extend your expiration date for one full year. Once your upgrade is complete, your upgraded membership benefits will be effective immediately.
How do I make changes to my membership, such as add or change my family members, my address, my phone, etc?
For your convenience we have two ways to make changes, additions, or updates to your information:
How do I replace a lost or stolen membership card?
With your digital membership card, you will always have it stored on your smartphone’s wallet. You may replace your lost or stolen membership card by emailing us at firstname.lastname@example.org or by calling 804.864.1449. Please note: we can look up your membership status using only your photo ID so you are able to visit even if you do not have your membership card handy.
May I receive a refund on my membership dues?
Please note that memberships are not refundable or transferable.
May I give my membership to someone else like my relatives or neighbors?
No. Museum memberships are not transferable and benefits are exclusively for the individuals listed on your membership. You can purchase an additional membership to give as a gift.
*A digital membership card will be emailed to the primary member’s email provided when purchasing/renewing a membership.
What are digital membership cards?
Digital membership cards can be downloaded and saved to your smartphone or tablet. Going digital means you never have to worry about forgetting your membership card, in addition to being more environmentally friendly and helping to reduce administrative costs. After joining or renewing your Science Museum of Virginia membership, you will receive an email with a link to download your card.
Is there a cost to having a digital membership card?
No. Your digital membership card is FREE.
How do I receive my digital membership card?
Once you join or renew your membership, you will receive an email with an attached link. Click on the link to download your digital membership card to your smartphone or tablet.
What will be on my digital membership card?
Your digital membership card will show your name, membership level, expiration date, and member ID. The back of the card will list member benefits and ASTC Passport Program information.
Can I use this digital membership card to visit other ASTC Museums?
Yes. Your digital membership card is just like a physical card. Please show your digital membership card and valid ID at other reciprocal locations for free/discounted general admission. Call before you visit to confirm your Passport Program benefits.
Will I get a new digital card if I renew or upgrade my membership?
No. Your card will automatically update in your wallet. If you notice that your digital membership card did not update, you can refresh your wallet or switch on the automatic updates tab.
What if I need to update my information on my digital membership card?
Please contact us at email@example.com or call us at 804.864.1449 to update your information.
Will I still need to show my photo ID with my digital card?
Yes. We want to ensure that no one else is using your membership benefits.
There are multiple adult names on my membership, how can the second or third person receive the card?
All adult members that are listed on the membership should provide an email address to receive their own digital membership card. If they don’t have an email address on file, the primary member will receive the email with links for each listed adult to download their own digital membership card.
What happens if I downloaded all the digital cards to my smartphone device? How do I share the other cards?
Select the card you want to share. Navigate to the “back of the card” by clicking the small ellipse on the bottom right corner. Look for a “Share Pass” button to send the card to your second or third adult member. After selecting “Share Pass” you will need to select the email or mail option to share their digital card. iPhone and Android users can share the pass via text message if sending to another smartphone. As always, we will request a corresponding photo ID upon entry to ensure that only named members are using their digital membership card.
I would like a non-digital membership card, how do I get that?
Please contact us at firstname.lastname@example.org or call us at 804.864.1449 to request a physical card. Please allow 10 business days to receive your new card
Can I visit the Museum before my membership card arrives?
Yes! Simply bring a form of ID and your membership purchase confirmation email to Guest Services and a team member will assist you.
If I want to become a member after my initial visit to the Museum, can the price of admission be applied to the cost of a new membership?
Yes! You may apply the cost of Museum exhibit admission to a new membership within two weeks of your visit date. Please bring your original sales receipt to Guest Services and they will be happy to assist you. The cost of Dome tickets and tickets for select touring exhibitions cannot be applied.
As a member, can I purchase discounted tickets online?
Members can purchase discounted Exhibits tickets online after setting up an online account. To set up an online account, register here. Discounted Dome tickets may be purchased via phone by calling us at 804.864.1400 or at Guest Services.
What options do members have for unlimited Dome features?
Members can add Infinite Dome to any membership level (Star, Pulsar, Supernova, and Galaxy) for $50. This includes Giant Screen Movies, Cosmic Expeditions and Science After Dark Dome features. The Cosmos membership level includes unlimited Dome features for the three adults and children that are included on the membership.
Are my digital Dome passes and paper guest exhibit passes good for multiple use?
No. All digital Dome and guest exhibit passes are valid for one time use only. Paper guest exhibit passes must be redeemed in person and are only valid for free regular exhibit admission. They will not be valid for select traveling exhibits. Digital Dome passes must be exchanged for a movie ticket at Guest Services.
Can I use my membership card to bring a school group to the Museum?
No. Membership admission cannot be used for school group because the school group is not covered by your membership. Only those adults and children named on your membership are permitted. Groups enjoy a discounted admission fee, individual membership passes and other discounts are not valid toward group admission fees.
If I come with a school group that is participating in special demonstrations can I join that group?
No. Paid group demonstrations are not part of a member benefit if you use your membership to check-in separately from the group.
What is an ASTC Museum?
The Science Museum of Virginia is an accredited member of the Association of Science-Technology Centers (ASTC). Museum members receive free or discounted general admission to our network of over 300 member museums all over the world. Click here or visit http://www.astc.org/passport for an updated list of all participating museums. Be sure to pack your membership card for your next vacation!
Please contact the museum/science center prior to your visit to confirm admittance requirements which may vary with each location. Please note that any museum within 90 miles of us may not offer member benefits.
We have two adults named on our membership, plus an additional named person. Who will receive the official mailings regarding the membership?
The primary named member will receive all print mail from the museum that includes membership renewal letters, monthly member e-newsletters, and quarterly mailers. All other named adult members on a membership will receive electronic communications only if we have an email address listed for them.
What is included in the member e-newsletter?
The monthly member e-newsletter includes updates on exhibitions, programs, events, exclusive offers, hands on-at-home activities, and much more.
I recently mailed in my renewal notice with payment, but then received another notice in the mail. Did you receive my payment?
It is likely that your payment and our renewal mailing crossed in the mail. It takes up to two weeks to receive and process a renewal payment by mail. If you sent in your payment, please disregard the second notice.
May I purchase a membership as a gift?
Yes! If you order online, just click on the membership level you would like to give to complete your purchase. At the bottom of the page, select “This membership is a gift” button and add the gift recipient’s information to your order. You can call us at 804.864.1449 to order your gift membership over the telephone or visit us at Guest Services.
May I purchase a membership for my business or employees?
The Science Museum of Virginia welcomes your corporate support. To learn more about corporate benefits contact Sarah Perrett, 804.864.1548.
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